Refund policy
RETURN & REFUND POLICY
Last updated: September 3, 2026
Spark Stack Inc. (“Spark Stack,” “we,” “us,” or “our”) offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.
This policy applies to purchases made through SparkStack.com.
Returns
To be eligible for a return, your item must be:
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In the same condition in which you received it
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Unused and unworn
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In its original packaging
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Complete with any included parts, accessories, or materials
You will also need your receipt, order confirmation, or other proof of purchase.
To request a return, contact us at:
If your return is accepted, we will provide instructions explaining how and where to send your package.
Items returned to us without first requesting a return may not be accepted.
Unless the return is due to a damaged, defective, or incorrect item, customers may be responsible for return shipping costs.
You can contact us with any return questions at support@sparkstack.com.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged during shipping, or you receive the wrong product, contact us as soon as possible at support@sparkstack.com so we can evaluate the issue and make it right.
Please include:
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Your order number
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A description of the issue
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Photos of the item
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Photos of the shipping packaging when applicable
Depending on the circumstances, we may provide a replacement, exchange, refund, or another appropriate resolution.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
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Gift cards
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Items specifically identified as final sale
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Used or damaged products where the damage occurred after delivery
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Products missing original components or packaging
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Custom, personalized, or special-order products, when applicable
Please contact support@sparkstack.com if you have questions about whether a particular product is eligible for return.
Nothing in this section limits rights that cannot legally be waived under applicable consumer-protection laws.
Sale Items
Unless otherwise stated at the time of purchase, items marked final sale are not eligible for return.
Promotional pricing alone does not necessarily make an item final sale unless it is specifically identified as such.
Exchanges
If you would like a different product, size, or variation, contact us at support@sparkstack.com.
In many cases, the fastest way to receive the item you want is to return the original item in accordance with this policy and place a new order separately.
European Union 14-Day Cooling-Off Period
Where applicable, customers receiving merchandise in the European Union may have the legal right to cancel or return an eligible order within 14 days without providing a reason.
Where this right applies, the item must generally be returned in the same condition in which it was received, unused and unworn, with original packaging and proof of purchase.
This statutory right applies independently of our general 30-day return policy.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued automatically to your original payment method within 10 business days.
Please remember that your bank, credit-card company, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since we confirmed that your refund was approved, contact us at:
Contact
Spark Stack Inc.
Website: SparkStack.com
Email: support@sparkstack.com